Refund policy

30-day return requests

You have 30 days from delivery to request a return. Contact FuzzOff with your order number and the reason for your request before sending anything back.

Change-of-mind returns

Items must be unused, in their original condition and packaging, with all included parts. You are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing parts, contact us promptly and within 30 days of delivery. Include your order number and clear photos or video of the issue, plus the shipping label and packaging where relevant. We will work with you on an approved replacement or refund. If a return is required for an eligible issue, a prepaid return label will be provided.

How to return an item

Once your request is approved, we will provide the correct return address and instructions. Do not send returns to the address printed on your parcel or to any other address without confirmation. Keep your return tracking receipt until the return is resolved.

Refunds

Returned items are inspected after arrival. Approved refunds are issued to the original payment method within 7 business days after the return is received. Your bank or payment provider may need additional time to post the credit. If no return is required, we will confirm the refund or replacement arrangements directly.

Cancellations

Contact us as soon as possible if you need to cancel. We will try to cancel before shipment, but cancellation is not guaranteed once processing has begun. Orders that have shipped must follow the return process.

For help with a return or refund, use our contact page.